The remote control cannot control the machine – Fanttik

Dear Customer,
Thank you for choosing Fanttik's Aero X.

If your remote control fails to operate the device, please follow these steps:
Troubleshooting Steps:

1.When both the remote control and APP are used to operate the same robot simultaneously, the robot will prioritize the remote control. To use APP control, please disconnect the remote control first.
2.If the APP can control the robot but the remote control fails to respond, please contact customer service for a remote control replacement.
3.If both the APP and remote control cannot connect, check whether the buoy is floating on the water surface. Ensure the buoy is fully floating above the water, then attempt to reconnect the remote control. If the issue persists, please contact customer service.

If the issue persists, kindly provide the following details to help our technicians diagnose the problem efficiently:
1. Device SN Code
Location:
① Bottom of the machine (QR code & barcode)

② In the app: Go to Device Settings → Device Information (screenshot required)

2. Photos/Videos
Malfunction footage of the device
Images of your pool (to assess cleaning requirements)
3. Order Confirmation Screenshot (must include order number)
4. Shipping Details (optional, for returns/exchanges)
Full address, contact number, and recipient name

We sincerely apologize for any inconvenience caused and appreciate your cooperation. For further assistance, please:
Call: 855-256-7665
Email: support@Fanttik.com
Our team is committed to providing you with the best support.
Wishing you a wonderful day!
Best regards,
Fanttik Customer Support Team