Dear Customer,
Thank you for choosing Fanttik's Aero X.
If your app fails to connect or remotely control the device, please follow these steps:
Troubleshooting Steps:
1. Ensure the robot is powered on;
2.Enable Bluetooth and Location permissions in your phone settings, then check if the APP is properly paired with the robot.
3. Try connecting via the remote control to confirm functionality.
4.You can only choose either the remote control or the APP for operation. When using the APP, please disconnect the remote control.
5.Please check whether the float is below the water surface. The float needs to remain floating on the water.
6.Do not stay too far away from the machine when operating it remotely.
If the issue persists, kindly provide the following details to help our technicians diagnose the problem efficiently:
1. Device SN Code
Location:
① Bottom of the machine (QR code & barcode)
② In the app: Go to Device Settings → Device Information (screenshot required)
2. Photos/Videos
Malfunction footage of the device
Images of your pool (to assess cleaning requirements)
3. Order Confirmation Screenshot (must include order number)
4. Shipping Details (optional, for returns/exchanges)
Full address, contact number, and recipient name
We sincerely apologize for any inconvenience caused and appreciate your cooperation. For further assistance, please:
Call: 855-256-7665
Email: support@Fanttik.com
Our team is committed to providing you with the best support.
Wishing you a wonderful day!
Best regards,
Fanttik Customer Support Team
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