Cannot be closed – Fanttik

Dear Customer,
Thank you for choosing Fanttik's Aero X.

If your device fails to shut down (with indicator lights remaining on after shutdown), please contact customer support.

If the issue persists, kindly provide the following details to help our technicians diagnose the problem efficiently:
1. Device SN Code
Location:
① Bottom of the machine (QR code & barcode)

② In the app: Go to Device Settings → Device Information (screenshot required)

2. Photos/Videos
Malfunction footage of the device
Images of your pool (to assess cleaning requirements)
3. Order Confirmation Screenshot (must include order number)
4. Shipping Details (optional, for returns/exchanges)
Full address, contact number, and recipient name

We sincerely apologize for any inconvenience caused and appreciate your cooperation. For further assistance, please:
Call: 855-256-7665
Email: support@Fanttik.com
Our team is committed to providing you with the best support.
Wishing you a wonderful day!
Best regards,
Fanttik Customer Support Team